How to get help
Email hello@picclear.app. We prioritize app launch failures, purchases that cannot be restored, scans that cannot continue, and problems in the deletion flow.
To help us reproduce the issue, include your device model, iOS version, PicClear version, the screen where it happened, and the steps that led there. Do not send original photos you would rather keep private.
Photos access
PicClear can analyze photos only after you grant access. If the home screen shows no photos or incomplete results, open iPhone Settings > Privacy & Security > Photos > PicClear. Allow Full Access, or add the photos you want PicClear to review to Limited Access.
Return to PicClear and start the analysis again after changing access. Photo analysis still happens on your device.
Scanning or analysis does not continue
A first pass through a large library can take time. Keep PicClear in the foreground and make sure the iPhone has sufficient battery and free storage. Photos stored in iCloud may need to be downloaded by the system before they can be analyzed.
If progress does not change for a long time, close and reopen PicClear, then start the analysis again. If it still stops, email us a screen capture and the approximate size of your library.
Deletion, preview, and Recently Deleted
After selecting photos manually, tap Delete Selected to start deletion directly. When you organize similar photos with suggestions, PicClear shows a preview first so you can check the proposed choices.
In both cases, iOS shows its own confirmation before removal. Deleted photos normally move to Recently Deleted in Apple Photos. If iCloud Photos is enabled, deletion may sync to your other devices. Swipe down to dismiss a full-screen photo preview.
Purchases and Restore Purchases
The App Store handles purchases. Confirm that the device is signed in to the Apple Account used for the original purchase and that App Store service is available, then tap Restore Purchases on the Pro screen. Restoration does not charge you again.
If prices do not load, a purchase cannot begin, or the app says it cannot connect to the App Store, try again later and send us the exact message. Refund requests must be submitted through Apple’s Report a Problem page.
Footprints and city photos
Footprints shows cities only for photos that already contain location metadata. Photos without location data do not appear in the city list. With Limited Photos access, PicClear can organize only the photos you allow it to see.
City recognition and Footprints grouping happen on-device. If a location-tagged photo is still missing, grant Full Photos access and reopen Footprints.
Privacy and photo safety
PicClear does not require an account, upload photos or thumbnails, show ads, or track you across apps. Support email is used only to respond to a request you send.
See the full Privacy Policy for details about local caches, photo locations, StoreKit, and the deletion flow.